Frodshams Solicitors Wigan St Helens Warrington
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01744 626 600
Frodshams Solicitors Wigan St Helens Warrington

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Client Interest Policy

In accordance with the Solicitors Regulation Authority’s Accounts Rules, Frodshams Solicitors Limited, (Frodshams), are required to account for interest on money held by us in our client account, when it is fair and reasonable to do so.

The holding of client money is incidental to the carrying out of client’s instructions. In addition, we are required to hold client money in an instant access account to facilitate transactions. As a result, the rates of interest paid under this policy are unlikely to be as high as those obtainable by a client, who is not subject to these restrictions.

Interest will be paid where the amount calculated on the balance exceeds £50. Where money is held in relation to separate matters for the same client, we will treat the matters separately, unless the matters are so closely related that they should be considered together.

Where client monies are held in our general deposit account, we will pay interest without deducting at source. Our clients will be responsible for declaring any interest to HM Revenue & Customs. Where client monies are held in a designated deposit account, interest is usually paid net of basic rate income tax.

Interest will be calculated in a daily basis, using the average rates of interest offered to business customers on instant access deposit account across all banking institutions where Frodshams hold general client funds. Where appropriate we will adjust these rates to take into account our overall banking arrangements, so far as they affect the rates received.

Interest will be calculated on cleared client funds. In the case of cheques received, this will be five days after the cheque has been deposited with our bank and our amounts received in cash, or via credit or debit card, standing orders, BACS and CHAPS, interest will accrue from the day of receipt into our client account. Where Frodshams issues cheques from client account, interest will be normally be paid for three days from the date of issue.

Frodshams will normally account to the client for interest at the conclusion of the matter. Where we consider it appropriate, we will calculate and credit interest on a daily basis.

Clients may contract out of receiving interest by signing a written agreement with the instructed solicitor, who must ensure that the client has been provided with sufficient information at the outset of the matter to enable them to give informed consent.

This interest policy, including the de-minimis limit of £50, will be reviewed periodically, particularly if changes are made to the Bank of England’s Base Rate.

Complaints regarding this interest policy and the amount of interest paid should be directed to Claudia Price in the first instance. If this does not result in a satisfactory resolution, then clients may refer the matter to the Legal Ombudsman.

Wendy Eldakrouri

Head of Accounts

10th May 2024

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Client Feedback

“We had a great experience with Frodsham’s. They dealt with our purchase incredibly quickly and navigated the pressures our buyer was putting on us throughout the process. Sue King was very responsive, calm and honest and we wouldn’t hesitate to recommend her and Frodsham’s. I also want to mention Claire on reception-often when I phoned it was in extremely stressful situations and Claire was always so lovely and helpful, giving us information or passing us through quickly. We highly recommend and will be using them again in the future.”

“Frodsham’s are so supportive and helpful. They supported me through a very difficult time, and I cannot thank them enough for everything they did for me. From the receptionist to Kirsty, our solicitor, I could not fault them as a team. The team are all very down to earth and I felt confident that they would explain everything to me in a way I could understand. Well done and thank you.”

“We were extremely pleased with Frodsham’s. Rachael and Sue are a real credit to this firm, their customer service was fantastic and kept us up to date throughout the whole process. Even when we were facing unforeseen issues Rachael and Sue were there to fight our corner and ensure our move happened. We simply cannot fault them, and 5 stars is not enough!”

“Kirsty Strong provided us with a great service and went out of her way to assist us whenever others couldn’t, we will be forever grateful.”

“I recently used Paula for some family advice and I also made a Will through Frodsham’s. Paula was empathetic and clear at a difficult time. I wouldn't hesitate to recommend Frodsham’s to anyone seeking legal advice. Thank you for looking after me.”

“I would like to start by saying I cannot recommend this company enough. I recently had to get an urgent Power of Attorney for my Father as he was taken into hospital with Covid-19. This was an extremely stressful and worrying time for my family and I, which without a doubt would have been more difficult without the help of Frodshams. Kirsty dealt with everything from start to finish with complete professionalism and empathy. She understood the urgency of the situation and went above and beyond her duty of care as a solicitor to ensure everything was in place. My family and I are extremely grateful and will certainly be using Frodshams again in the future.”